Fortunica Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Fortunica Casino website, account services, games, promotions and any related features made available through the site. They should be read together with any specific rules, game instructions, promotional terms, privacy information and responsible gambling information displayed on the website. If a specific rule conflicts with these Terms & Conditions, the specific rule may apply to the relevant service or promotion.

You must not use Fortunica Casino unless you are legally permitted to do so in the place where you are located. Online gambling is regulated differently in different jurisdictions. It is your responsibility to understand and comply with all laws that apply to you. Fortunica Casino may restrict access to some services, games or features where required by law or where access is not supported.

Fortunica Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The updated version will apply from the date it is published on the website, unless a different date is stated. You should review this page regularly. Continuing to use the site after an update means that you accept the revised terms.

Eligibility

You must meet the applicable minimum legal age and any other eligibility requirements before opening or using an account. You must not use the site if online gambling is unlawful where you are located, if you are subject to a gambling restriction, or if you are acting on behalf of another person. Fortunica Casino may refuse an application or prevent access where eligibility cannot be confirmed.

2. Accounts, identity and security

You may need to create an account to access certain services. Information provided during registration must be accurate, complete and kept up to date. You must not create an account using a false identity, provide misleading information, or create more than one account unless expressly permitted. An account is intended for the individual named in the registration details and must not be transferred, sold or made available to another person.

You are responsible for keeping your login details confidential and for all activity carried out through your account, subject to any rights you may have under applicable law. Do not share your password, payment credentials or security information. Notify Fortunica Casino promptly if you believe that your account has been accessed without permission, your details are incorrect, or your security has been compromised.

Fortunica Casino may carry out age, identity, address, payment and security checks. You may be asked to provide documents or information for verification, fraud prevention, anti-money laundering obligations, responsible gambling checks or other legal requirements. Access to some services, deposits or withdrawals may be restricted until the required checks are completed.

Each person may generally hold only one account. Where duplicate, linked or unauthorised accounts are identified, Fortunica Casino may review the accounts and take appropriate action, including suspending access, cancelling activity that is unlawful or in breach of these terms, or closing an account. Any action will be taken in accordance with applicable law and relevant player protections.

3. Games, wagers and transactions

Games and wagering services are provided subject to the game rules, displayed instructions and any applicable promotional conditions. Before placing a wager, you should check the stake, odds or other relevant information and confirm that you understand how the game works. A wager is normally treated as accepted only when it is recorded by Fortunica Casino's systems. Unaccepted, interrupted or failed transactions will be handled in accordance with the applicable game rules and legal requirements.

You must use a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks and limits shown on the website. You are responsible for ensuring that your payment information is accurate and that funds used for gambling are lawfully available to you. Fortunica Casino may decline, reverse or delay a transaction where required for security, verification, technical or legal reasons.

Any available balance, winnings or withdrawals may be subject to account verification, payment checks, applicable game rules and lawful requirements. Fortunica Casino does not guarantee that every payment method will be available at all times. Processing arrangements can vary according to the selected method, financial institution, security checks and other factors. You should review the information shown at the time of a transaction.

Technical errors, system faults, incorrect game displays or other obvious mistakes may affect the recording or settlement of a transaction. Where an error occurs, Fortunica Casino may correct the error and take reasonable steps to restore the parties to the position that applied before it occurred, subject to applicable law. You must not deliberately exploit a known error or system weakness.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms, eligibility requirements, expiry dates, wagering conditions, contribution rules and account restrictions. Those terms will be presented with the relevant offer. You should read them before participating. Fortunica Casino may withdraw or amend an offer where permitted, including where misuse, technical problems, fraud or a breach of the promotional terms is identified.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement. Fortunica Casino provides responsible gambling information and may make tools or support options available through the website.

If gambling is becoming difficult to control, consider using available account controls, taking a break or requesting account closure. You can also seek independent support from an appropriate gambling help service or health professional in Australia. Fortunica Casino may apply restrictions, monitoring or intervention measures where required by law or where activity raises responsible gambling concerns.

You must use the website lawfully and fairly. Prohibited conduct includes fraud, money laundering, unauthorised payment use, identity misuse, collusion, cheating, manipulation of games, abuse of technical vulnerabilities, use of automated tools where prohibited, and attempts to circumvent account, geographical or responsible gambling controls. You must not interfere with the website, introduce malicious code or use the service to harm another person.

Where prohibited conduct or a breach of these Terms & Conditions is suspected, Fortunica Casino may investigate and may suspend or close an account, restrict transactions, remove access to services or take other lawful action. Any decision will be subject to applicable laws, regulatory obligations and relevant player rights.

5. Website use, liability and complaints

The website is provided for personal use. You must not copy, reproduce, republish, sell, distribute or commercially exploit website content without permission. Fortunica Casino and its licensors retain rights in the website, software, branding, text, graphics and other materials. You may use the site only for its intended purpose and in accordance with these Terms & Conditions.

Reasonable steps are taken to keep the website available and secure, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or unavailable because of maintenance, upgrades, technical issues, third-party services, network problems or circumstances outside reasonable control. You should keep your own device, software and internet connection secure and up to date.

To the extent permitted by law, Fortunica Casino is not responsible for losses caused by your breach of these terms, misuse of the site, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or events outside reasonable control. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If you have a question or complaint, please use the customer support or complaints process made available on the website. Include enough information for the matter to be reviewed, such as the relevant account details, transaction information and a clear description of the issue. Fortunica Casino may request further information, investigate the matter and provide a response in accordance with its procedures and applicable requirements.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision at one time does not mean that it is permanently waived. These Terms & Conditions are intended to operate with the laws and consumer protections that apply to your use of Fortunica Casino.