Privacy Policy

Information we may collect

When you visit the Fortunica Casino website, create or use an account, make a deposit or withdrawal, contact support, or otherwise use our services, we may handle information about you. The information collected depends on how you interact with the website and the services available to you.

The types of information a casino website typically handles may include account and identity details, information used for verification, payment and transaction records, technical information about your device, and information collected through cookies or similar technologies. We only seek to collect information that is reasonably relevant to operating, securing and improving the services.

• Account details, such as your name, date of birth, contact details, username, password and account preferences.
• Verification information, which may include identity documents, proof of age, proof of address or other information needed to confirm account details.
• Payment and transaction information, including deposits, withdrawals, wagering activity, account balances and records of transactions. Payment providers may process payment card or account details directly under their own privacy practices.
• Communications and support information, including messages, enquiries, complaints, documents you choose to send and records of interactions with customer support.
• Device and connection information, such as browser type, operating system, approximate location, IP address, language settings, time zone and information about how you use the website.
• Cookie and similar technology information, including identifiers, session details, preferences and information about pages or features viewed.

You should provide information that is accurate, current and complete when requested. If information is missing or inaccurate, we may be unable to open, maintain or verify an account, process a transaction, respond to a request or provide particular services.

How and why information is used

Personal information may be used to provide and administer your account and to deliver the website’s services. It may also be used to communicate with you, maintain records, resolve questions and improve the reliability and security of the website.

• Create, verify and manage your account.
• Confirm age, identity and eligibility where verification is required.
• Process deposits, withdrawals, payments and other account transactions.
• Provide customer support and respond to enquiries, requests and complaints.
• Carry out security, anti-fraud, anti-money laundering and responsible gambling checks.
• Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• Maintain the technical operation, performance and security of the website.
• Personalise certain website features and remember your preferences.
• Send service messages about your account, transactions, security or changes to the website.
• Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meet legal, regulatory, court, dispute-resolution and record-keeping requirements.
• Create reports, statistics and aggregated information that does not reasonably identify individual players.

We may use information where it is needed to provide a service you have requested, to protect the website and players, to comply with legal obligations, or for other legitimate business purposes. Where consent is required, we will seek it in an appropriate way. You may withdraw consent to marketing at any time, as explained below. Withdrawing consent does not affect processing that was carried out before withdrawal or processing that is permitted on another lawful basis.

We do not use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to explain the new purpose or obtain consent where required. If information is used for analysis, testing or service improvement, we aim to use it in a form that reduces the risk of identifying individual players.

Sharing, security and retention

Information may be shared with service providers and professional partners that help operate the website and provide related services. These may include payment and financial service providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Those parties should receive only the information needed for their relevant service and may be subject to confidentiality, security or privacy obligations.

Information may also be disclosed where reasonably necessary to investigate fraud or security incidents, protect players or the website, enforce applicable terms, respond to legal requests, resolve disputes, or meet a legal or regulatory requirement. If a business change, transaction or restructuring affects the services, information may be transferred where permitted and appropriate safeguards should continue to apply.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps should be taken to protect it and to handle it consistently with applicable privacy requirements. The safeguards used can depend on the service, the location and the circumstances of the transfer.

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, encryption or secure transmission where appropriate, monitoring and staff or provider controls. No website or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support if you suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember settings, support security, understand website use and improve performance. Some cookies are necessary for core functions, while others help with preferences, analytics or relevant communications. Cookies may be placed by the website or by service providers supporting particular features.

You can manage, restrict or delete cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser controls differ, so please refer to your browser’s help information for instructions.

Accessing and managing your information

Depending on the circumstances and applicable requirements, you may have rights to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your information, and withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about privacy.

To exercise your data rights, contact support@fortunica-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect another person’s privacy.

If you ask to correct information, we may update the relevant account records after checking the request. If you ask for deletion, some information may need to be retained where required for legal, security, fraud-prevention, dispute or record-keeping purposes. Closing an account or unsubscribing from marketing does not automatically remove records that we are required to keep.

Marketing communications should include an available way to opt out, where appropriate. You can also request that marketing consent be withdrawn by contacting support@fortunica-casino.wtf. Service and security messages may still be sent when they are necessary to administer your account or provide important information.

Updates to this policy

This Privacy Policy may be updated when our services, technology, legal obligations or information-handling practices change. The current version will apply from the date it is made available on the website. We encourage you to review this page periodically. If a change is significant, we may provide additional notice where appropriate.